Ticket Inspectors in Action: Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters

Research output: Contribution to journalJournal articlepeer-review

Standard

Ticket Inspectors in Action : Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters. / Friis, Camilla Bank; Liebst, Lasse Suonperä; Philpot, Richard; Lindegaard, Marie Rosenkrantz.

In: Psychology of Violence, Vol. 10, No. 5, 2020, p. 483–492.

Research output: Contribution to journalJournal articlepeer-review

Harvard

Friis, CB, Liebst, LS, Philpot, R & Lindegaard, MR 2020, 'Ticket Inspectors in Action: Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters', Psychology of Violence, vol. 10, no. 5, pp. 483–492. https://doi.org/10.1037/vio0000276

APA

Friis, C. B., Liebst, L. S., Philpot, R., & Lindegaard, M. R. (2020). Ticket Inspectors in Action: Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters. Psychology of Violence, 10(5), 483–492. https://doi.org/10.1037/vio0000276

Vancouver

Friis CB, Liebst LS, Philpot R, Lindegaard MR. Ticket Inspectors in Action: Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters. Psychology of Violence. 2020;10(5):483–492. https://doi.org/10.1037/vio0000276

Author

Friis, Camilla Bank ; Liebst, Lasse Suonperä ; Philpot, Richard ; Lindegaard, Marie Rosenkrantz. / Ticket Inspectors in Action : Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters. In: Psychology of Violence. 2020 ; Vol. 10, No. 5. pp. 483–492.

Bibtex

@article{172f987d362b49799faa42f4984a99a0,
title = "Ticket Inspectors in Action: Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters",
abstract = "Objective: Workplace aggression is a harmful occupational hazard, which has been associated with individual and organizational level risk factors. By comparison, little is known about the face-to-face interactional dynamics that shape employee victimizations. To address this gap, we provide an interactional analysis of how ticket inspector actions are associated with the risk of passenger aggression. Method: Data was a video sample of 123 ticket fining events from public buses recorded by occupational body-worn cameras. We systematically coded the inspector and passenger actions in each fining event. The individual and interactional risk factors associated with passenger aggression were estimated with a logistic regression model. Results: Our empirical analysis suggests that aggressive fining events unfold as “character contests,” in which the actions of the inspectors are associated with the aggressive outcome. Conclusions: These findings are in line with situational approaches to violence highlighting that aggressive incidents often develop as an interplay between victim and offender actions. We propose focusing on the behavioral actions of employees for prevention measures of workplace aggression. ",
keywords = "Faculty of Social Sciences, workplace aggression, public transport, character contest, conflict management, law enforcement",
author = "Friis, {Camilla Bank} and Liebst, {Lasse Suonper{\"a}} and Richard Philpot and Lindegaard, {Marie Rosenkrantz}",
year = "2020",
doi = "10.1037/vio0000276",
language = "English",
volume = "10",
pages = "483–492",
journal = "Psychology of Violence",
issn = "2152-0828",
publisher = "American Psychological Association",
number = "5",

}

RIS

TY - JOUR

T1 - Ticket Inspectors in Action

T2 - Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters

AU - Friis, Camilla Bank

AU - Liebst, Lasse Suonperä

AU - Philpot, Richard

AU - Lindegaard, Marie Rosenkrantz

PY - 2020

Y1 - 2020

N2 - Objective: Workplace aggression is a harmful occupational hazard, which has been associated with individual and organizational level risk factors. By comparison, little is known about the face-to-face interactional dynamics that shape employee victimizations. To address this gap, we provide an interactional analysis of how ticket inspector actions are associated with the risk of passenger aggression. Method: Data was a video sample of 123 ticket fining events from public buses recorded by occupational body-worn cameras. We systematically coded the inspector and passenger actions in each fining event. The individual and interactional risk factors associated with passenger aggression were estimated with a logistic regression model. Results: Our empirical analysis suggests that aggressive fining events unfold as “character contests,” in which the actions of the inspectors are associated with the aggressive outcome. Conclusions: These findings are in line with situational approaches to violence highlighting that aggressive incidents often develop as an interplay between victim and offender actions. We propose focusing on the behavioral actions of employees for prevention measures of workplace aggression.

AB - Objective: Workplace aggression is a harmful occupational hazard, which has been associated with individual and organizational level risk factors. By comparison, little is known about the face-to-face interactional dynamics that shape employee victimizations. To address this gap, we provide an interactional analysis of how ticket inspector actions are associated with the risk of passenger aggression. Method: Data was a video sample of 123 ticket fining events from public buses recorded by occupational body-worn cameras. We systematically coded the inspector and passenger actions in each fining event. The individual and interactional risk factors associated with passenger aggression were estimated with a logistic regression model. Results: Our empirical analysis suggests that aggressive fining events unfold as “character contests,” in which the actions of the inspectors are associated with the aggressive outcome. Conclusions: These findings are in line with situational approaches to violence highlighting that aggressive incidents often develop as an interplay between victim and offender actions. We propose focusing on the behavioral actions of employees for prevention measures of workplace aggression.

KW - Faculty of Social Sciences

KW - workplace aggression

KW - public transport

KW - character contest

KW - conflict management

KW - law enforcement

U2 - 10.1037/vio0000276

DO - 10.1037/vio0000276

M3 - Journal article

VL - 10

SP - 483

EP - 492

JO - Psychology of Violence

JF - Psychology of Violence

SN - 2152-0828

IS - 5

ER -

ID: 230741427